I received this email within 24 hours of contacting the iTMS customer service about my issue:
Dear Kevin,
I understand you didn’t receive “Dark Side of the Moon” with your library upgrade. I know how I’d feel if someone told me I couldn’t have a higher quality version of one of the greatest albums ever made. That is why I’m happy to be handling your case. My name is (xxxxxxx) and I’ll be your direct link until we reach a solution.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available. Thank you for your patience. I want you to have a stellar entertainment experience.
In the meantime, since you are a valued customer, I have issued 5 replacement song credits to your account “(xxxxxxx)”, which you can use to buy the individual songs of your choice from the iTunes Store. You can use them on other songs for now, because I’m confident we’ll get the Pink Floyd issue resolved soon.
It’s nice when customer service personnel share your good taste in music.
I was just listening to Stevie Ray Vaughan - Little Wing
The biggest news from Apple’s WWDC had nothing to do with OS X Leopard or the iPhone. It was about web development. Apple has released a build of Safari for Windows which should lead to more Mac/iPhone-friendly experiences on the web. They are also encouraging iPhone development via webapps. That is somewhat lame for iPhone users but, in my mind a good thing for the web development community.
Even bigger yet not announced was the redesign of apple.com. The website ran 7+ strong years off of the aqua tabs but has now gone full-fledge 1024px-wide, full web standards support (solid) and a spotlight-like search tool. Also worth noting is the user experience friendly footer, featuring cookie-crumb navigation and a mini site-map.
Curious, however, that .Mac is not only missing from the top navigation - the link is present, yet inactive on the footer sitemap. The .Mac website still exists, updated with the new header nav, can can be reached from the ‘Mac’ section of the website although it’s not very obvious.
If Jobs felt it was important enough to mention a .Mac feature in his keynote, as if everyone (who owns multiple macs) needs it, why bury it on the website? Why keep the site up but not link to it? Did a .Mac announcement get snubbed at the last minute?
My .Mac renewal is coming up in a couple of weeks and I figured I would know after WWDC if it would be worth keeping.
It’s not. Hello Google Apps + Flickr.
I was just listening to Beastie Boys - Electric Worm
This morning, I upgraded my iTunes purchased music that was available for the DRM-free, 256kbs iTunes Plus versions. Sadly, only a small percentage of my total purchased music was available. Even more frustrating was that iTunes did not offer to upgrade my purchased copy of Dark Side of The Moon, even though iTunes clearly offers it as an iTunes Plus purchase.
Is this an error or a policy from the iTMS?
I was just listening to Beastie Boys - Electric Worm
This is one of those shows that I knew about, didn’t plan on going to but ended up at the show and loving it. Luckily, I managed to score a ticket to this sold out show on the day of. I have been listening BRMC since Take Them On, On Your Own but (now in hindsight) made the mistake of never going to see them live. Their performance is tight, energetic and full of southern blues influence.
The show must have been at least 2 hours long. After ripping through the new Baby 81 tracks and some old classics, Peter Hayes followed by Rob Been performed an intimate solo/acoustic blues set. During Rob’s performance of Mercy, he asked that all lights be turned off; “This is a small song for a big place”.
After closing with my favorite track from Baby 81, All You Do Is Talk, the band returned to a roaring audience and asked for requests for their encore set. I heard a lot of people shouting White Palms but the band opted to play some other fan favorites. For Steal A Ride, a Howl B-side, they noted that this was the first time they had performed it live; “This is some rockabilly”. The encore ended with a fantastic performance of Going Under.
As I had predicted after hearing about two shows on the west coast, Rob gave away one of his Epiphone Jack Cassady bass guitars to a fan in the audience after the encore ended. I’m assuming that Gibson is helping the band out, considering their album cover for Baby 81 is somewhat of an advertisement for the guitar maker. Either way, I’m envious of whoever walked away with the bass.
setlist:
Took Out a Loan
Berlin
Lien On Your Dreams
In Like The Rose
Ain’t No Easy Way
Weapon of Choice
Whatever Happened To My Rock ‘N’ Roll (Punk Song)
Stop
Windows
Not What You Wanted
666 Conducer
Need Some Air
American X
Fault Line (solo, acoustic)
Devil’s Waitin (solo, acoustic)
Mercy (solo, acoustic)
Awake
Red Eyes and Tears
All You Do Is Talk
Rifles
Spread Your Love
Steal a Ride (first time performed live)
Shuffle Your Feet
Going Under
I was just listening to Black Rebel Motorcycle Club - All You Do Is Talk